FAQ

How do I take good care of my new plates?

Thank you for purchasing our work! All dinnerware is microwave and dishwasher safe. The dinnerware is not safe for use in the oven or freezer and please avoid temperature shock. 

Will all of my plates look the same?

Due to the hand-thrown nature of our ceramics no two items will ever be exactly alike. The unique piece you will receive may differ slightly from what's pictured. Variations in glaze color, size, and finish are to be expected.

What exactly does wheel-thrown mean?

It means that it was made on a potter’s wheel by hand by Lindsey. There were no molds or other means of production used to make the work. This is what makes every item unique.

Who makes it all?

The two of us design and make everything in our studio in Smithville, TX. Each piece is hand-thrown on the wheel, glazed and fired by Lindsey, while Dimi is the photographer, glaze-maker, and all in all, creative director.

An item is listed as SOLD OUT. How do I get my hands on one?

The best way to find out about future shop updates is to join our newsletter or follow us on Instagram @eraceramics. If you're looking for a complete dining set or registering for your wedding, feel free to email us at hi@eraceramics.com.

When do you ship?

Purchases will usually be shipped within 2-4 business days, but it could take us a few more days right after a big website update. 

Can I return or exchange?

Returns are on a case by case basis. We stand by our products and we want you to be happy with your purchase. If there is a problem with your order, please email us within 48 hours of receiving it at hi@eraceramics.com. Unfortunately, due to the limited number produced we cannot guarantee availability for exchanges.

Do you ship to other countries?

For the moment we only ship within the United States (and now Canada!). Canadian friends: please be advised that import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for most packages.

So, it's just like in the movie Ghost?

Yep, just like that!

I have so many questions.

We're here to answer them! hi@eraceramics.com